top of page

FAQs

How do I order an item?

To place an order, select the item number, go to the PLACE AN ORDER page and fill out the form.    After your order request has been  received, an invoice will be sent by email showing the total cost including applicable tax and shipping fees.    Return the invoice showing that you accept the order.

How do I pay for an order?

When an order has been approved by buyer, payment for all orders are done through E-Transfer.

What are the taxes and shipping charges?

Taxes and shipping fees are based on where you reside.  Delivery is by regular mail.

Returns 

Returns are accepted

Contact Trunk UP within: 3 days of delivery

Ship items back within: 7 days of delivery

Because some of the materials used in making items, there will be some imperfections and flaws which is part of the design.   Any damages caused by shipping please note this in returning an item.


Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

bottom of page